One of the measures of success in a call center is the clarity of a phone call. A customer is satisfied when they can clearly hear an attendant and can audibly receive information or instructions. Certain factors such as static, low volume output, background noises all affect the quality of a call. Investing in good-quality hardware eliminates most of these interferences.
There is a massive selection of headsets for call centers with varying degrees of sophistication and features. Though quality remains the primary concern, you should not overspend on these gadgets. Here are the different styles of headsets that provide the perfect balance of cost and functionality.
Basic Duo- Mpow
Selling point– Affordable with memory foam padding
Though not as popular as other brands, Mpow offers a solid product for an unbeatable price of $21. A USB or 3.5mm jack provides connection points while its noise-reduction sound card clears out the audio. The soft foam ensures your agents feel comfortable after hours of prolonged use.
Basic Mono-Sennheiser SC60
Selling points– Good noise cancellation and a reasonable price.
For $34, you get a minimalist design and superior noise cancelation features. Its mono build allows the agent to retain awareness of their surroundings. The plastic body is very light in weight but lacks any indicators of longevity.
Premium Duo-Sennheiser CC 550 IP
Selling points– Great build and an extended warranty.
For $150, you are getting a headset that is built with intent. The leather covering enables a more comfortable fit, while the noise cancellation microphone has a 360-degree swivel feature. HD voice quality protects the call quality, making them perfect headsets for conference calls. While expensive, the two-year warranty makes this pair worth considering.
Premium Mono-Jabra Biz 2400 II
Selling points– Good build quality and breath-resistant microphone.
This mono-style headset is a high-quality product for $180. While pricey, it features a flexible boom arm, HD voice, and superior noise cancellation features. It is one of the best premium mono headsets currently available.
Basic Wireless Duo- Logitech H800
Selling point– Affordable with a built-in equalizer.
For $71, there is nothing much to expect from the H800. It offers Bluetooth support with a 12m range. Noise cancellation and a built-in equalizer improve call quality while the earpieces are reasonably padded. 6hours of battery is long enough for this price.
Basic Wireless Mono- Plantronics Voyager Legend
Selling points– Sleek design, voice recognition, and water resistance
For $60, this compact headset offers some excellent features, including smart-sensor technology. The build is comfortable, though not long-lasting, and 7 hours of call time is good enough to recommend them as suitable wireless headsets for customer service.
Premium Mono- Jabra Pro 930
Selling points- Long-range and excellent sound quality
For $140, you get noise-canceling headsets with an astounding 90m of range. Crystal Clear Sound feature ensure calls are of high quality. Eight hours of talk time is good enough for this price.
Premium Duo- Plantronics Voyager Focus UC 825
Selling points– Attractive, sturdy construction, good range, and large battery.
For $170, it is pricey, though you get 12 hours of talk time and a range of 47m which is rare among headsets for agents. The pair is comfortable thanks to the leather detailing, and an agent will easily and comfortably complete a shift with it.
Please call Chameleon Headsets at 805-480-9162 or contact us online to inquire about our industry-leading headsets.